FAQs
Find quick answers to the most common questions from employers and workers.
By Miriel and 2 others3 authors44 articles
Employer FAQs
Guidance on common employer-related inquiries
Ubeya Business App: Admin Access GuideAccount & Settings
How can I switch between daily and shift-based employee status?Employee Management
What are the consequences of deleting or deactivating employees?Employee Management
My employee is experiencing difficulties with accessing the Ubeya app.Technical Issues
Can I share the list of employees who have booked for an event with my client?Scheduling & Events
Is it possible to notify only a group of select employees regarding a particular shift or event?Scheduling & Events
I am trying to locate a certain employee but they are not appearing on the 'Employee Module'.Employee Management
Can I select which details about the event are visible to my employees when they apply?Account & Settings
Is it possible to set a fixed break time for all employees during an event?Account & Settings
What are the time capturing options available?Account & Settings
What is a company code & Where can I find it?Account & Settings
How can I update my billing information?Billing & Invoices
Can I customize the SMS invitation sent to employees?Communication & Workflows
Is it possible to insert a hyperlink in a workflow step?Communication & Workflows
Can I change the language in my admin view?Account & Settings
Are attachments visible to clients?Client Administration
How to share the compliance status of workers with my clientsClient Administration
Can I upload a file to Ubeya for my team to access when needed?Communication & Workflows
Where can I see the notes that captains/managers write when rating employees?Scheduling & Events
Can I set reminder notifications for employees to clock in and out before each shift?Account & Settings
How to archive events in bulk?Scheduling & Events
Can I view a report of how many shifts an employee has worked?Timesheets & Approvals
Can workers log in via the web, or only through the Crew app?Employee Management
Where can I view the full list of upcoming shifts for a specific employee?Employee Management
Why am I unable to make changes to our existing workflow?Communication & Workflows
How to change an employee to a different shift?Scheduling & Events
How can I change shift times in bulk?Scheduling & Events
How do shift 'Confirmations' and 'Reminders' work?Account & Settings
How To Change Admin's Email Address
Employee FAQs
Compiled answers to common employee-related inquiries.
Not Seeing Any Shifts on Your Offers Page?If you’re not seeing any available shifts on your Offers page, there could be several reasons. Below are the most common ones:
How can I upload documents?
How can I edit my phone number?
How to log in to the Ubeya app?
I have a question regarding my salary/payment
How can I delete my account?
How can I join a company in the Ubeya app?
How can I turn on/ off notifications?
What details are visible in my booked (upcoming) shifts?
I’m Not Associated with Any Employer - What Does That Mean?Why you must be associated with an employer to receive job offers in Ubeya.
How can I view my income or payslip in the app?
How can I update my personal information in the app?
Why am I receiving a "Could not verify" error when attempting to log in to the Crew App?
My request to join a company still shows "Pending Approval." What should I do?
How can I find my employer’s contact information in the app?