Skip to main content

FAQs

Find quick answers to the most common questions from employers and workers.

Employer FAQs

Guidance on common employer-related inquiries

How can I log in to the Ubeya Business app?Account & Settings
How can I switch between daily and shift-based employee status?Employee Management
What are the consequences of deleting or deactivating employees?Employee Management
My employee is experiencing difficulties with accessing the Ubeya app.Technical Issues
Can I share the list of employees who have booked for an event with my client?Scheduling & Events
Is it possible to notify only a group of select employees regarding a particular shift or event?Scheduling & Events
I am trying to locate a certain employee but they are not appearing on the 'Employee Module'.Employee Management
Can I select which details about the event are visible to my employees when they apply?Account & Settings
Is it possible to set a fixed break time for all employees during an event?Account & Settings
What are the time capturing options available?Account & Settings
What is a company code & Where can I find it?Account & Settings
How can I update my billing information?Billing & Invoices
Can I customize the SMS invitation sent to employees?Communication & Workflows
Is it possible to insert a hyperlink in a workflow step?Communication & Workflows
Can I change the language in my admin view?Account & Settings
Are attachments visible to clients?Client Administration
How to share the compliance status of workers with my clientsClient Administration
Can I upload a file to Ubeya for my team to access when needed?Communication & Workflows
Where can I see the notes that captains/managers write when rating employees?Scheduling & Events
Can I set reminder notifications for employees to clock in and out before each shift?Account & Settings
How to archive events in bulk?Scheduling & Events
Can I view a report of how many shifts an employee has worked?Timesheets & Approvals
Can workers log in via the web, or only through the Crew app?Employee Management
Where can I view the full list of upcoming shifts for a specific employee?Employee Management
Why am I unable to make changes to our existing workflow?Communication & Workflows
How to change an employee to a different shift?Scheduling & Events
How can I change shift times in bulk?Scheduling & Events
How do shift 'Confirmations' and 'Reminders' work?Account & Settings