FAQs
Find quick answers to the most common questions from employers and workers.
By Miriel and 1 other2 authors43 articles
Employer FAQs
Guidance on common employer-related inquiries
- Ubeya Business App: Admin Access GuideAccount & Settings
- How can I switch between daily and shift-based employee status?Employee Management
- What are the consequences of deleting or deactivating employees?Employee Management
- My employee is experiencing difficulties with accessing the Ubeya app.Technical Issues
- Can I share the list of employees who have booked for an event with my client?Scheduling & Events
- Is it possible to notify only a group of select employees regarding a particular shift or event?Scheduling & Events
- I am trying to locate a certain employee but they are not appearing on the 'Employee Module'.Employee Management
- Choose which event details employees can viewAccount & Settings
- Is it possible to set a fixed break time for all employees during an event?Account & Settings
- What are the time capturing options available?Account & Settings
- What is a company code & Where can I find it?Account & Settings
- How can I update my billing information?Billing & Invoices
- Can I customize the SMS invitation sent to employees?Communication & Workflows
- Is it possible to insert a hyperlink in a workflow step?Communication & Workflows
- Can I change the language in my admin view?Account & Settings
- Are attachments visible to clients?Client Administration
- How to share the compliance status of workers with my clientsClient Administration
- Can I upload a file to Ubeya for my team to access when needed?Communication & Workflows
- Where can I see the notes that captains/managers write when rating employees?Scheduling & Events
- Can I set reminder notifications for employees to clock in and out before each shift?Account & Settings
- How to archive events in bulk?Scheduling & Events
- Can I view a report of how many shifts an employee has worked?Timesheets & Approvals
- Can workers log in via the web, or only through the Crew app?Employee Management
- Where can I view the full list of upcoming shifts for a specific employee?Employee Management
- Why am I unable to make changes to our existing workflow?Communication & Workflows
- How can I change shift times in bulk?Scheduling & Events
- How do shift 'Confirmations' and 'Reminders' work?Account & Settings
- How can I distribute tips in payroll?Account & Settings
Employee FAQs
Compiled answers to common employee-related inquiries.
- Not Seeing Any Shifts on Your Offers Page?If you’re not seeing any available shifts on your Offers page, there could be several reasons. Below are the most common ones:
- How can I upload documents?
- How can I edit my phone number?
- How to log in to the Ubeya app?
- I have a question regarding my salary/payment
- How can I delete my account?
- How can I join a company in the Ubeya app?
- How can I turn on/ off notifications?
- What details are visible in my booked (upcoming) shifts?
- I’m Not Associated with Any Employer - What Does That Mean?Why you must be associated with an employer to receive job offers in Ubeya.
- How can I view my income or payslip in the app?
- How can I update my personal information in the app?
- Why am I receiving a "Could not verify" error when attempting to log in to the Crew App?
- My request to join a company still shows "Pending Approval." What should I do?
- How can I find my employer’s contact information in the app?