Plans can change quickly during event operations. An employee may cancel, fail to show up, become sick, or need to be removed from a shift for another reason.
In Ubeya, admins can unbook employees directly from the event, then review and update their unbooking details from the Unbooked tab. This helps your team keep a clear record of what happened and makes it easier to follow up later.
How to unbook an employee?
Go to the Scheduling > Find the employee you want to remove > Click the bin icon from the employee’s row.
Once unbooked, the employees:
Will no longer appear as booked
Will appear under the "Unbooked" tab on the event page
Will receive a notification confirming the change
Mark employee as "No-Show" / "Sick"
When unbooking an employee, you can also mark them as a no-show during the process. If needed, mark the checkbox and select a no-show status:
Failed to show up
Cancelled - Last minute
Sent home - Late
Sent home - Entry conditions not fulfilled
Sent home - Uniform issue
If the employee was unbooked because they were sick, you can navigate to the "Unbooked" tab on the event page, scroll all the way to the right and find the "Sick" checkbox.
Where can I find the list of Unbooked, No-Show, or Sick employees?
Once an employee has been unbooked, they will appear in the Unbooked tab within the event.
From this tab, you can view key details, including:
Original position
Area
Shift time
Unbooking reason (No-Show, Sick, etc.)
Admin notes
Date and time the employee was unbooked
You can also continue managing the employee's record by updating the unbooking type or adding internal notes.
For reporting purposes, Ubeya also provides the following exports:
Unbooked Employees report
Detailed No-Show report
Sickness Tracking report
Keeping these details updated helps your team maintain a clear event record and makes it easier to understand why an employee was removed from a shift.