Ubeya's recent updates are here!
Custom Unbook Reasons
Schedulers can now fully customize Unbook Reasons for any unbooked employee, replacing standard No Show/Unbook options to give you tighter tracking control and improved reporting accuracy
Important To Note
Custom Reasons List: Create and manage your own custom reasons list, replacing Ubeya's previous fixed list.
No Show Configuration: Each reason can be individually set to count toward No Show reports or be excluded from them.
System-Default Option: A system-default No Show reason is always available across all accounts, ensuring at least one working option with no setup required.
Admin Privileges: All admins with existing privileges are automatically granted new related privileges to manage Unbook Reasons.
Where to find it: Settings → Account Settings → Scheduling & Timesheet→ Unbook Reasons
Overbooking Shifts now available
Set an overbooking shift for your events, allowing managers to schedule backup employees without increasing the regular event headcount.
Important To Note
Overbooking Option: A new Set as overbooking shift action is now available in the shift context menu
Shift Toggling: Admins can toggle any existing shift to Overbooking and back to a regular shift after it is created. New shifts are always created as regular shifts.
Calendar Visibility: Events remain fully visible on the Scheduling calendar even when all shifts within are set as overbooked
Operational Consistency: All existing Overbooking rules, including payroll inclusion, headcount exclusion, and clock-in capabilities via the Crew App or Kiosk, continue to apply without changes.
Account Eligibility & Privileges: Access is enforced via account eligibility and managed through standard admin privileges.
Where to find it: Scheduling → Event → Shift → 3 Dot Menu
A New Look & Feel for Check Availability Notifications.
Key Updates
Independent Channel Controls: Email and push notifications are now split into dedicated options that can be toggled on or off individually.
Visual Relationship Connectors: Clear visual paths illustrate how channels interact (e.g., fallbacks or multi-channel delivery).
Inline Channel Settings: Toggling a channel expands inline settings to preview and edit push text or email subjects.
Custom Email Subjects: Customize the email subject line or use Ubeya's standard default template.
Live Outcome Banner: A real-time banner at the bottom dynamically details the exact delivery outcome based on your selections.
Where to find it: Scheduling → Event → Check availability
New Live View Filter in Event View
This new filter allows you to filter shifts by real-time attendance statuses, making it easier to manage workforce operations directly from the event page.
Important To Note
Filter Options: You can now filter shifts by: Late, Absent, Clock In, Clock Out, Check In, Check Out, and Not Started.
Focused Shift View: Selecting a status narrows the shift list to shifts containing at least one matching employee.
Direct Actions: Bookers can quickly locate employees who need attention and perform direct scheduling actions (such as unbooking, changing shifts, or adding timestamps) without navigating away from the Scheduling tab.
The new filter sits under Event → Scheduling tab → Event Index → Filter → Live View Status
New Admin Privileges - "Assign Events To Main Event"
A new admin privilege has been added. This allows managers to control which team members can link scheduled events to a main event - separately from who can create or edit main events themselves.
Important To Note
Attach Main Event Access: Admins without the privilege can no longer access "Attach main event" mode or the "Add to existing main event" option on the scheduling screen.
Privilege Location: The new privilege sits under Settings → Account Settings → Admin Management → Choose Admin → Scroll down to Admin Privileges → Scheduling.
